Covid-19 Policies

Monday, March 23, 2020 Update

Dear Residents, Families and Friends,

After the announcement last Friday that a confirmed case of COVID-19 in Kenton County (we now have five), we felt the need to heighten our restrictions for the good of our residents. Yesterday we implemented a “quarantine” approach to limit resident face to face interactions. What this means is that all communal events have been suspended. We have asked all residents to remain in their rooms/apartments until the Governor signals the all clear. 

We expect the controlled movement of our resident population will continue into April and possibly beyond.  I spoke to the Residents at dinner on Saturday night to advise them we were taking these actions.  I was pleased at their response and willingness to do whatever it takes.  Some expressed objections but nothing we cannot overcome. 

One of our bigger challenges is minimizing contact.  We have a wonderful group of seniors that love each other’s company so this is hard for them.  I would encourage family members to call more frequently than normal and send notes and letters to express love and support.

Changes to our routines are as follows:

  • Mail Pick-up
    • Mail is going to be distributed by our staff.  We must work out some logistics with our mail carrier so this may not be in place until Wednesday.
  • Meal Service:
    • Beginning this past Sunday we began meal delivery for all residents.
      • Personal Care residents will have meals delivered to their rooms. There will be two choices available. Mealtimes will be 7:30, 11:30 and 4:30.
      • Independent Living residents will also have meals delivered to their apartments directly after the Personal Care floor meals have been delivered.
      • We are serving a hot breakfast and as well as a late morning coffee and pastry.  Lunch and Dinner consists of two choices.  Residents are making their selections the day before.
  • Residents Leaving the Building
    • We are still accommodating residents who must leave the building for medically necessary appointments.
    • We are offering some services within the building that would have required an outside visit. These are lab tests, x-rays, and home health activities.
  • Activities
    • Organized activities have been suspended.
    • Residents who need to go outdoors are signing up for time slots so only one or two exit the building at a time.  We have several smokers in the building as well as two dog walkers.  Those that regularly go out for fresh air and exercise are also keeping to a schedule.
    • We have instituted an activity cart which will be going door to door offering games, puzzles, books, magazines, etc. to help with boredom.
    • We also will continue our tradition of Friday happy hour by calling on residents with our “19th Hole” beverage and snack cart.
  • Residents/Employees Experiencing Symptoms
    • We continue to emphasize the importance of residents alerting staff when they are experiencing symptoms.  After they report they are to proceed to their room/apartment and wait for our staff to assess them.
    • Those deemed contagious will be quarantined until outside medical assistance arrives.
    • The good news, no residents are ill at this time!

Thanks for everyone’s cooperation with this changing landscape. If you have concerns or comments, I would be anxious to hear from you. Call me at 859-491-3800 or email me at s.cunningham@ivyknoll.com

We appreciate your trust in us and your cooperation during this difficult time.

Thursday, March 19, 2020 Update

Dear Residents, Families and Friends,

Today we had a well-attended and productive resident council meeting. I appreciate all the questions and feedback on what we are doing. Clearly, we are in uncharted waters and it’s good to hear that our efforts are appreciated.

New initiatives announced to be implemented are as follows:

  • Mail Pick-up Times
    • The outer entry doors will be secured, and the inner doors left open from 3pm to 4:30pm.
    • Free access to mailboxes will be achieved for these times.
    • Since there is no mail on Sunday the inner doors will remain secured.
  • Meal Service:
    • Beginning Saturday lunch, meal service will change as follows:
      • Personal Care residents will have meals delivered to their rooms. There will be two choices available. Mealtimes will be 7:30, 11:30 and 4:30.
      • Beginning Saturday lunch, the Dining Room will remain open for Independent Living Residents.  Dining times will remain the same but there will be no assigned seating.  All tables will be available, and each table will be limited to 2 residents to maintain safe distancing. Take out meals will continue to be available.
      • Dining room tabletops will be kept to a minimum. No tablecloths will be used, and disposable service will be used.  This will allow more thorough sanitation of surfaces.
      • A “Self-Isolation” option will be offered to Independent Living residents. All meals will be delivered to these apartments without charge.  An agreement will be required that the resident participate for a minimum of two weeks before the can opt out. Two choices will be offered, and preorders will be collected the day before service.
  • Minimizing the Need for Residents Leaving the Building
    • Ivy Knoll is striving to fill in the gap regarding home health services that are currently being performed by outside agencies but no longer permitted in the facility. Residents should see Debbie Cochran to arrange for her staff to fill in for these outside services.
    • Residents should leave the facility only for doctor appointments that are medically necessary. Many physicians are limiting appointments in the same way. Routine or non-critical appointments should be rescheduled for a later date.
    • Ivy Knoll has resources that can perform services that our residents typically go off property to do. For example, we have a lab come in two times per week to collect and analyze samples.  See LaVonda Luke on the Personal Care floor to make arrangements.
    • Many care providers are now capable of performing virtual visits online. Ivy Knoll staff can help residents set that up.
    • Residents that must go out should wait for their transportation in the lobby. Those providing transportation will not be allowed to enter the building.
    • Residents who have left the Ivy Knoll premises and are returning to the facility will be required to complete a questionnaire, sanitize their hands and be assessed for symptoms by Ivy Knoll staff.
  • Activities
    • Currently, we continue to provide activities for residents to avoid the negative effects of isolation.
    • Efforts are being made to maintain safe distancing a limiting participation to small groups.
    • Sanitizing is being thoroughly done before and after all activities.
    • Any resident displaying any symptoms will be immediately removed to their living quarters for assessment.
  • Residents/Employees Experiencing Symptoms
    • We continue to emphasize the importance of residents alerting staff when they are experiencing symptoms.  After they report they are to proceed to their room/apartment and wait for our staff to assess them.
    • Those deemed contagious will be quarantined until outside medical assistance arrives.

Thanks for everyone’s cooperation with this changing landscape. If you have concerns or comments, I would be anxious to hear from you. Call me at 859-491-3800 or email me at s.cunningham@ivyknoll.com

We appreciate your trust in us and your cooperation during this difficult time.

Sincerely,
Sam Cunningham,
Executive Director

Ensuring the health and well-being of our residents and employees is always our highest priority. Ivy Knoll is following all recommended guidelines from the Centers for Disease Control and Prevention (CDC) and monitoring the CDC for news and developments related to COVID-19 (coronavirus). For the general public, the immediate health risk from COVID-19 is low, according to the CDC. Because our resident population is more vulnerable than the general public, however, we are intensifying our preventative measures with their well-being in mind. Considering the continued spread of COVID-19, Ivy Knoll has stepped up our protocols.

Until further notice, we’re following these guidelines:

  • Effective 3/14/2020-There will be no visitation on weekends.
  • Visiting hours will be M-F 1 to 4 PM. We will ask visitors to fill out a questionnaire and take their temperature. If their temperature is above 100 degrees, you will be denied visitation.
  • All visitation will be denied at all other times except for needed medical personal, loved ones that are receiving end-of-life care, or if you have been called to come in.
  • All visitors outside of visiting hours will report to the 3rd floor desk upon entry to fill out the questionnaire and have their temperature taken, again if the temperature is above 100 degrees, they will be denied visitation.
  • As of 3/12/2020-We are eliminating all excursions out into our community.
  • We are canceling in all community events in which visitors would enter the building for activities, entertainment, church services, etc.
  • We are asking visitors, family members and friends to refrain from visiting residents if they have a temperature above 100 degrees, unexplained cough, runny nose, sore throat, and difficulty breathing.
  • We strongly recommend family members refrain from taking residents out of the community.
  • If there is such a need that you must take a resident out of our facility, we ask that you call ahead so that we can have the resident waiting for you in the lobby. You will be denied access to the resident’s room unless it is within the visiting hours.
  • During visiting hours, you will be greeted in the foyer and asked to fill out a questionnaire, to sign in, have your temperature taken and be asked to wash your hands and/or utilize available hand sanitizer before going to visit.
  • We strongly recommend that residents cancel or postpone all upcoming travel, including cruises and/or all flights.
  • Residents returning to the community following a hospital stay must present negative test results for COVID-19, or a note from their physician stating they are infection-free and do not pose a risk to others.
  • We continue to ask additional screening questions to new residents to ensure they have not been exposed to COVID-19 or visited affected areas.
  • Those diagnosed with COVID-19 or those who have reason to believe that they, someone in their household or someone they have close contact with has been exposed to COVID-19 are prohibited from entering communities.
  • Anyone who has traveled abroad in the last 14 days, or anyone sharing a household with a person who has traveled abroad in the last 14 days are prohibited from entering communities.

Additional cleaning protocols include:

  • Frequently disinfecting high-touch areas like doorknobs, elevator buttons, faucets and handrails
  • Increased cleaning of high-traffic common areas such as dining rooms and activity spaces
  • Reinforcing handwashing and infection control training for all Ivy Knoll employees
  • Providing additional personal protective equipment and cleaning supplies.

If we have a reported case within our facility with a resident, the following protocols will go into effect immediately:

  • We would limit corporate, regional and field-based personnel community visits to only those that are essential.
  • We would close the dining room and ask residents to eat meals in their rooms/apartments.
  • We would serve all meals in throw away containers with plastic wear and throw away cups.
  • We would monitor daily temperatures of all residents, alert the physician if temperature was above 100.1 degrees.

If we have a reported case within our facility with an employee, the following protocols will go into effect immediately:

  • The employee would be taken off the schedule until an “all clear” is given by a physician in note form.
  • We would monitor all residents and employees that this infected employee has encounter for 14 days. We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak. We will continue to remain vigilant in our efforts to preserve the health and safety of our community.
  • Consistent updates and communication to those who live and work at the community.
  • Evidence-based precautions that align with guidelines provided by the CDC.
  • Reviewing emergency preparedness and response measures if a virus impacts our community or the surrounding area.
  • Changes to our travel and visitation guidelines for all employees, partners and guests.

COVID-19 Announcement

Ensuring the health and well-being of our residents and employees is always our highest priority.