Ivy Knoll's senior living response to COVID-19

Our Communities Have Been Founded On Providing The Absolute Best Care For Our Residents.

Without their trust in us, we wouldn’t be here today, and we are extremely grateful for the opportunity to serve them and create truly personalized experiences every single day. We are exercising an abundance of caution and doing everything in our control to prevent COVID-19 (Coronavirus) from impacting our communities. Our established protocols are in line with those recommended by the Centers for Disease Control and Prevention (CDC) and all other national, state, and local governing bodies, as well as local health officials.

We understand times like this can feel unsettling. We want all of our residents, families and employees to know that we are in this together, and that we are fully prepared to navigate this ever-changing situation.

Responsive Measures

Community Measures

The safety of our residents and employees is our highest priority. We have been in consistent communication with our residents and families via print communication, phone calls, social channels and more about our protocols and as we have updated information. Here are the preventative measures we’re taking to maintain the well-being of those we serve.

  • We have defined a preventative maintenance process that has tasked each department with disinfecting and sanitizing high traffic areas of our communities (handrails, elevators, dining room tables/furniture, etc.) three times per day.
  • We utilize CDC-recommended cleaning products for all disinfecting and sanitizing.
  • All resident events scheduled outside our communities and off-site life enrichment outings have been postponed.
  • All community activities that require an outside partner have been postponed.
  • All group life enrichment activities have been postponed. Our life enrichment teams will continue organizing activities unique to each resident in their apartments to maintain resident safety while keeping them connected to our communities.
  • All business development specialists will be working exclusively outside of our communities, and all events involving other professionals will be held off-site.
  • Our wellness teams perform routine check-ins with each resident every day to ensure the well-being of our residents and monitor for any symptoms.
  • All meals are being delivered to residents in their apartments in secured containers.
  • We are utilizing our virus-specific menu planning checklist to ensure nutritional adequacy, which includes foods sufficient in vitamins A and C, and in protein.
  • We have distributed a variety of communications on COVID-19 throughout our communities including information about our protocols, and resources from the CDC on COVID-19 symptoms and how to prevent the spread of germs.
  • We have formed a designated internal team dedicated to providing routine updates about COVID-19.
  • All shuttle services have been temporarily paused; the shuttle will only operate to accommodate residents’ health care appointments.
  • All new move-ins follow 14-day separation “quarantine” protocols to ensure any illness stays contained.
Golden, Senior Living

Relocating is a big decision, we will work hand in hand with you in order to make the move easy peasy.

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